The Customer-Service Agent Essay Example | Topics and Well Written Essays - 750 words

The Customer-Service Agent - Essay mannikinBill Ryan who acts as a customer-service representative or agent in an online marketplace that is owned by the renowned eBay Inc., an internet auction company, it can be stated that the day diary does not intromit sufficient data. The day diary only depicted limited job responsibilities of a customer-service agent i.e. Mr. Ryan indoors the online marketplace settings. Moreover, the day diary did not provide a detailed understanding about the spirit functions as well as the essential qualifications of a customer-service agent.According to the obligate which deals with Mr. Ryan, the data of the work as well as the activities which he performed acting as a customer-service agent in an online marketplace is instead useful. This article would largely support the different customer-service agents working in dissimilar organizations to get an inclusive on with a systematic job description particularly of a customer-service agent. In relati on to the usefulness of the information which is mentioned in the article, it can be stated that the article broadly emphasized upon valuing the demands of the customers by a hefty extent. Moreover, the article also revealed the information that it is quite necessary to settle the arising disputes of the customers for the motive of accomplishing significant returns. In addition, the article also affirmed the valuable information that a customer-service agent should remain calm and composed when the buyers or the customers are upset due to their any kind of dissatisfaction relating with the products.There lies the requirement of certain extra information as the day diary does not encompass sufficient information about the detailed functions or responsibilities of a customer-service agent. Moreover, the day diary does not describe the qualifications of a customer-service agent in order to coiffure their various assigned job tasks. In this regard, the other core